Friday July 30, 2010
Process Design using BPMN
Achieving business excellence from processes
Workshop Outline
Overview
Organizations are recognising the need for improved streamlined business and administrative processes. Success at process redesign requires business and process analysts who have excellent analytical and design skills. This workshop will equip participants with a sound foundation to becoming highly effective process analysts.
The workshop marries two leading techniques into a cohesive and highly productive approach to business process design.
BPMN is fast becoming the de facto standard for modelling business and web services processes. This workshop provides a foundation for organizations adopting BPMN to support business and systems process improvement initiatives. BPMN is designed to document, analyse and communicate internal and external business procedures and activities by capturing descriptions of how systems operate. The uniform approach of BPMN facilitates the understanding of transactions between users, business and systems analysts, promoting buy-in from all stakeholders.
Soft Systems Methodology (SSM) allows process analysts to examine and improve their organization's ways of working. It engages stakeholders, solves messy 'real-world' problems and can be readily adapted to address any problem situation facing the organization.
These techniques will enable participants to conduct accomplished process analysis studies and solve issues for their organization.
Objective
The workshop will enable process analysts to:
- Lead a process design study and carry out effective process analysis
- Understand BPMN and how to apply it in a variety of process mapping and simulation settings
- Use the SSM to identify the organization's information and process requirements
- Design, build and optimise a business process simulation
- Solve real issues for their organization
- Resolve situations where the problem is ill-defined
Define business requirements and tackle conflicting interests - Effectively engage stakeholders in the process redesign process
Who should attend
The workshop is suitable for new and experienced business and systems analysts who need to develop higher order business and process management skills.
Content
Introduction to modelling notations
- Drafting process-maps
- Basic control flow patterns
- Advanced branching and synchronization patterns
Use of BPMN
- Introduction to BPMN and the BPMN Notation Guide
- Core set of modelling elements
- Sample BPMN process
- Developing BPMN process diagrams
Process simulation
- Planning an approach to simulation
- Selecting design questions
- Testing the suitability of a model for simulation
- Running and refining the simulation
- Analysing the simulation results
- Real-life case study of building, analysing and refining a simulation model
Designing the process design study
- Introduction to process redesign
- Selecting which processes to analyse
- Priority setting and scoping
- Product description for process documentation
- Setting performance metrics and key performance indicators
- Problem solving
- Selecting appropriate process modelling tools
- Identifying 'small wins'
An approach to business excellence
- Using SSM for process analysis
- Assessing impact of delays on process improvement work
- Engaging senior management and stakeholders
- Examining the type and quality of the technical resource required
- Interviewing business and process domain experts
- Facilitating accommodations between diverse world-views
- Empowering change initiatives across the organization
Approach
The four-day workshop is a mixture of consultant input and practical sessions.
Practical sessions will focus on applying the techniques to real-world situations. Participants are encouraged to bring business process issues that they are facing within their organizations so that they can be explored and solutions proposed within the workshop.
No previous knowledge of BPMN or SSM is required.
This workshop can be run as part of an in-house corporate programme and is one of a series on process mapping, design and simulation that can be tailored to suit participants.
Download a PDF of this document
Most computers will open PDF documents automatically, but you may need to download Adobe Acrobat Reader.
